Customer service

1. Choose an item group at the left.
2. Select an item and click on the image or garment name to see more and detailed images and description of the garment and measures.
3. Select colour and quantity and click on "Put in shoppingbag".
4. Continue shopping or go to check out. You find check out at the top right or in the left menu.
5. In the Check out you'll see all your chosen items. If you are done shopping and ready to order, please fill in your info and click on "Confirm order".
6. Fill in your info and choose payment mehod. If you make your order before 3.00 PM (weekdays) we will send your order the same day.
7. An orderconfirmation will now be sent to your registered e-maill address.

If you aren't already a member at Provrummet.se you can register, simple and quick. As a member you get access to a number of benefits and offers. It is free to sign up and be a member. Register today and get access to newsletters, offers and the latest trends. As a member you can easily follow and manage your orders.

At the top right you find the search box. Search for garment name, brand or type.

You will fnid a measurementlist in our Size guide see where you should measure
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As a confirmation of your order you'll receive an e-mail to your registered e-mail address just a few seconds efter you confirmed your order.

Do you want to change or cancel your order (given that your parcel isn't delivered), send an e-mail to: kundservice@provrummet.sestate what you would like to change.

There is no minimum value for your order at Provrummet.se

[:Antagligen har dina uppgifter inte blivit ifyllda korrekt. Kontrollera ännu en gång och fungerar det inte då så kan du skicka ett mail till:] kundservice@provrummet.se and we will help you

Following payment methods are available:

• Payment card - VISA and Mastercard
• Pay with invoice 14 days - We will send your invoice together with your order.
• Klarna acccount - Split your payment over 12 months.
• Direct payment through your bank - Swedbank and Handelsbanken. Log in to your bank and the payment will be made directly.
• PayPal

3D Secure is a technology that verify that who is dealing with your card is really you. 3D Secure verifies you as the cardholder, it is less likely that your card is used fraudulently. The technology means that your card issuer or bank identifies you when you use your card when buying online. You enter a password or code when making a purchase via the encrypted communication as is controlled by the card company through a dedicated security server.

We provide invoice as one of our payment option through Klarna AB. Klarna will check your credibility when you choose invoice and confirm your order.

• You have to be at least 18 years old to choose invoice as payment method.
• The address seems to be wrong, when Klarna invoice is chosen we only send to your home address.
• You probably stated incorrect personal number. Note that your personal number has to match your home address.
• Klarna (our invoice partner), can not give you credit.

Depending on your payment method your return will be corrected in different ways. Did you pay your order with your VISA or Mastercard your refund will be transfered directly to your accaount in ten days after that we received your return. The same goes for payment made through direct payment thorugh your bank. Did you choose invoice when your purchased the sum of your return items will be credited.

All items in the shop we in stock (if nothing else is stated). If you confirm your order before 3.00 PM (weekdays) we will send your order the same day.

To return items:

1. Use the return note that comes along with your order (also enclosed in your delivery confirmation e-mail).
2. Fill in the return note.
3. Send the item/items in a suitable package or use the bag you received your garments in. Put the return note together with the returning items.
4. Send the parcel to us.
5. When we received your return your refund will be transfered to your account or the sum of your returned items will be credited on your invoice.

Vi har gratis frakt inom Sverige. Detta gäller alla beställningar, stora som små
Vill du handla, och bor utomlands, går det också bra men då måste vi debitera dig en fraktkostnad.
Priser på frakt till andra länder:

The return freight cost is 39 SEK inside Sweden. If you got an incorrect item, the return freight cost will not be charged.